FAQs

This is the frequently asked questions page.

Q. Do you offer Public Play days?

A. Due to poor attendance we no longer offer Public Play Days. We only offer Private events such as Birthday, Christmas and Company Parties.

 

Q. What kind of food do you serve?

A. We serve child friendly choices of Pizza, Chicken Nuggets, Hot Dogs, and French Fries.

 

Q. We forgot to bring socks for our child.

A. We have socks behind the counter for purchase at a cost of $1.50 per pair.

 

Q. When can we show up for our booked party?

A. The booking party may arrive 15 minutes prior to your booking time. This should be sufficient time to arrive and greet your guests. If you are running late we will greet your guests on your behalf and make them as comfortable as possible until you arrive.

 

Q. May I bring my own cake?

A. We do not allow outside foods in order to control allergens. However most cakes have standard ingredients and we are in the busness of making happy memories so we can allow an outside cake with the following stipulation….We must receive a list of the ingredients in the cake you are bringing.

 

Q. A guest has a food allergy. May they/we bring a replacement item?

A. Please check our Food Ingredients page to ensure we do not offer an acceptable item for your allergy situation. If we do please do not bring an alternative item. If we do not offer an item your child/guest can eat we can allow an outside item. As above with our cakes we strive to control allergens as much as possible. To that end if you NEED to bring an alternative food item

1. Please contact us first.

2. The food item can only be for the allergy afflicted child. The rest of the group must eat from our menu in order to minimize allergen potential.

3. We must receive a list of all ingredients that were used to prepare said item.

It is extremely important that these steps be followed in order to ensure first and foremost safety for ALL guest and that your food item is allowed in. For example without the ingredient list we cannot allow the food item to enter. Thank you for your co-operation in helping us to provide the safest possible allergy free zone we can.